We offer free shipping to Canada and the US when you spend $100CAD or more in our store before taxes. No promo code needed. Please select the free shipping option that will automatically display on the shipping options page during checkout.
We also offer local delivery for orders over $30CAD. Local deliveries are done every Thursday. See map below for coverage area. Please select the local delivery option during checkout. If you do not qualify, the option will not appear. For apt/condo customers, there must be a concierge available to receive the package.
Alternatively, you can select 'Pickup' if you would like to pickup your order. The pickup location is near 404 & Elgin Mills Rd E in Markham, ON.
Customers are responsible for providing correct shipping information prior to shipping. Please make sure you verify your shipping address before you complete your order.
How long will it take for me to get my order?
Due to COVID-19, mail carriers are experiencing delays and unfortunately delivery times cannot be guaranteed.
Personalized orders require 1-7 business days of processing time before we can ship it out. All other items require 1-3 business days.
1-15 business days for Canada & the US.
4-50 business days for all other countries.
We are not responsible for delays due to customs.
All items are shipped from Markham, ON.
Please contact us if you need a rush job before placing your order to verify that we can fulfill the order in time.
What shipping options do you provide?
In Canada, your item will either be shipped via Chit Chats which uses Canada Post.
To the United States, we ship with USPS.
All other orders are shipped with Ascendia. Please note: some destination countries may not provide full tracking once it has reached the local courier.
Important: Once we send out an order, it is in the hands of the post office. please contact Canada Post or USPS with your tracking number to get more information on the location of your package.
Am I responsible for customs and import taxes?
If you are ordering outside of Canada, then you are responsible for any customs and import taxes that may apply.